Refund Policy

1. Overview

At DNN Stores, we are committed to delivering high-quality digital products and ensuring customer satisfaction. Our refund policy is designed to be fair, transparent, and respectful of both customer and developer rights. Please read the terms below carefully before requesting a refund.

2. Digital Product Nature

Since our products are digital and delivered instantly upon purchase, refunds are only granted under specific conditions. We encourage all customers to review product descriptions, demos, and documentation before completing a purchase.

3. Refund Eligibility

You may be eligible for a refund if:

• The product is defective or fails to function as described.
• You experience critical technical issues that our support team cannot resolve within a reasonable time.
• You accidentally purchased the same product more than once.

4. Non-Refundable Situations

We do not offer refunds in the following cases:

• You change your mind after the purchase.
• You do not have the technical knowledge to implement the product.
• The product does not meet your specific needs if it functions as advertised.
• You request a refund after downloading or activating the product and fail to provide a valid reason.

5. How to Request a Refund

If you believe your situation qualifies for a refund, please contact us within 7 days of your purchase. Include your order number, the name of the product, and a detailed explanation of the issue. Our team will review your request and respond within 2–3 business days.

6. Contact Us

If you have questions about our refund policy or need assistance with a product issue, please don’t hesitate to reach out:

Email: info@dnnstores.com